Talk to us directly
We handle every question through one place: the chat bubble in the corner of your screen. Click it and a real person picks up — that's the whole process.
A few things students bring to chat
This is a sample — if it's about your report, your score, or your order, chat is the right place to ask it.
Understanding your AI score
Not sure why a sentence got flagged, or what your percentage actually means? Ask in chat and we'll walk through your report line by line.
Similarity matches explained
If a matched source looks wrong, or you're unsure whether a citation counts against your score, our team can clarify it in real time.
Orders and billing
Payment issues, order status, or a report that hasn't shown up yet — chat is linked to your account so we can look it up on the spot.
Anything else
General questions about how SimilarityAndAI works, what we check, or how long a report takes — just ask.
Why we skip contact forms
A form means writing everything out, waiting for an inbox reply, and going back and forth over email. Chat cuts that down to a conversation — you type a question, someone answers it, done. It's open every day, all day, and there's no queue number to wait behind.